Terms and Conditions

Effective Date: Jan 1, 2025

Welcome to CA Tax (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website (www.ca-tax.ca) and our tax preparation services. By accessing or using our services, you agree to comply with these terms.

1. Acceptance of Terms

By using CA Tax, you confirm that you:

✔ Are at least 18 years old

✔ Provide accurate and truthful information

✔ Agree to these Terms & Conditions and our Privacy Policy

If you do not agree, please do not use our services.

 

2. Services Provided

We specialize in T1 Personal Tax Return preparation for individuals in Canada. Our services include:

• Preparing and filing tax returns with the Canada Revenue Agency (CRA)

• Ensuring compliance with tax laws and regulations

• Providing tax-related consultations

We do not handle corporate or business tax returns.

 

3. User Responsibilities

You agree to:

• Provide accurate and complete tax information

• Upload required documents on time

• Ensure that you have access to your CRA account (if applicable)

False or misleading information may result in filing delays or penalties imposed by the CRA, for which we are not responsible.

 

4. Fees and Payments

• Our pricing is based on the complexity of your tax return.

• Payment must be made before we file your return.

• We accept e-Transfer, credit/debit cards, and PayPal.

• No refunds will be issued once your return has been filed.

If additional services are required, we will notify you of any extra charges before proceeding.

 

5. Processing Time and Tax Refunds

• Most tax returns are processed within 24-48 hours after receiving complete information.

• Refunds are processed by the Canada Revenue Agency (CRA), not by us.

• Direct deposit refunds take 8-10 business days, while mailed cheques take longer.

We are not responsible for delays caused by the CRA or incorrect information provided by you.

 

6. Privacy and Data Security

• We use secure encryption to protect your personal and tax-related data.

• Your information is never shared with third parties except as required to file your tax return.

• See our Privacy Policy for full details on how we handle your data.

 

7. Amendments and Corrections

• If you need to make changes after filing, we can assist with a T1 Adjustment Request.

• Additional fees may apply for corrections due to user errors or missing documents.

 

8. Limitation of Liability

• CA Tax acts as a service provider and is not responsible for CRA audits, penalties, or processing delays.

• We are not liable for errors caused by incorrect information provided by the user.

If the CRA requires further verification, it is the user’s responsibility to provide the necessary documents.

 

9. Contact Information

If you have any questions about these Terms & Conditions, you can contact us:

📞 Phone: +1 (705) 221-0200

📧 Email: info@ca-tax.ca