Welcome to CA Tax Experts Inc. (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website (www.ca-tax.ca) and our tax preparation services. By accessing or using our services, you agree to comply with these terms.

If you do not agree with these Terms and Conditions, please do not use our services.

1. Acceptance of Terms

By using CA Tax, you confirm that you:

✔ Are at least 18 years old

✔ Provide accurate, truthful, and complete information

✔ Agree to these Terms & Conditions and our Privacy Policy

2. Services Provided

CA Tax specializes in personal tax preparation services for individuals in Canada. Our services include:

  Preparing and filing T1 Personal Tax Returns with the Canada Revenue Agency (CRA)

Ensuring compliance with Canadian tax laws and regulations

Providing tax-related consultations and guidance

Please note: Corporate or business tax returns (T2) are not currently included, except for nil T2 filings.

3. User Responsibilities

You agree to:

Provide accurate and complete tax information

Upload required documents in a timely manner

Ensure access to your CRA account, if applicable

Failure to provide accurate information may result in delays, errors, or penalties imposed by the CRA. CA Tax Experts Inc. is not responsible for penalties arising from incorrect or incomplete information submitted by you.

4. Fees and Payments

Pricing depends on the complexity of your tax return

Payment is required before filing

We accept e-Transfer and credit/debit cards

No refunds will be issued once your return has been filed

Additional services beyond your initial scope will be quoted and approved before proceeding.

5. Processing Time and Tax Refunds

Most returns are processed within 24–48 hours after receiving all required information

Tax refunds are issued by the CRA, not by CA Tax

Direct deposit refunds typically take 8–10 business days; mailed cheques may take longer

We are not responsible for delays caused by the CRA or incorrect information provided by the client.

6. Privacy and Data Security

All client data is protected with secure encryption and access controls

Personal information is never shared with third parties except as necessary to file your tax return

Please review our Privacy Policy for full details on how your data is handled

7. Amendments and Corrections

If changes are needed after filing, we can assist with a T1 Adjustment Request

Additional fees may apply for corrections resulting from user errors, missing, or late documents

8. Limitation of Liability

CA Tax provides tax preparation services only and is not responsible for CRA audits, penalties, or processing delays

We are not liable for errors caused by incorrect information provided by the user

Users are responsible for providing any additional documents requested by the CRA

9. Contact Information

If you have questions regarding these Terms and Conditions, you can reach us:

📞 Phone: +1 (705) 221-0200

📧 Email: info@ca-tax.ca